Highway Care has teamed up with Aftercare Response to provide customers of its light arrow and crash cushion packages a three-year warranty, and round-the-clock service support.
The company stated that, “this is the first time that a manufacturer of road safety equipment of this kind has been prepared to back its products for such a lengthy period – the industry standard is a 12-month warranty.”
Highway Care customers will have access to Aftercare Response’s team of 50 field-based engineers.
It is they who will deliver the new maintenance and repair programme, which comprises scheduled six-monthly services and emergency 24/7/365 breakdown cover.
Phil Jeeves, commercial manager mobile traffic products (MTP), joined Highway Care earlier this year.
He said: “As well as leading the industry in our commitment to delivering safety with integrity, we strive to add value for our customers.
“Our manufacturer-approved, three-year warranty and service package does just that. It is highly cost-effective and can only reinforce our reputation for innovation.
“This partnership with Aftercare Response allows us to enhance our customer service by offering a truly comprehensive maintenance, repair and breakdown solution that operates from a single hotline which is available 24 hours a day, seven days a week, and 365 days a year.”
Aftercare Response’s director Simon Dryburgh said: “As commercial vehicle specialists we understand the critical importance of restricting vehicle downtime for operators to an absolute minimum.
"It is for this reason that we undertake planned maintenance at our customers’ own premises, relieving them of hassle, saving time and minimising their fuel costs.
“Aftercare Response has grown dramatically over the last five years, and we plan to double the size of the business again over the next five.
"As well as adding yet another string to our bow, the exciting new partnership with Highway Care will help us to achieve this strategic goal.”