Fleet Leasing

Lex Autolease payment holiday helps business stay open

Crossleys mechanic changing wheel on car

Crossleys Accident Repair has paid tribute to the support received from Lex Autolease during the coronavirus crisis.

The UK’s largest vehicle leasing company suspended monthly vehicle rental payments for three months, helping the business, which has five garages and operates a fleet of more than 100 vehicles that serve as courtesy cars for customers, negotiate its way through the pandemic.  

Lockdown saw Crossleys face an overnight reduction in workload as the commercial clients and insurance companies it predominantly works with temporarily closed. There were also fewer vehicles on the road in need of servicing and repairs.

Crossleys says that the payment holiday enabled it to keep three of its five sites open for emergency servicing, to help keep key workers moving during the height of the pandemic.

The team has been offering free servicing and valeting to NHS staff, including collection and delivery of their vehicles, as a token of appreciation for their efforts in the fight against Covid-19.

Martin Cross, director at Crossleys Accident and Repair Garage, said: “The payment holiday on our vehicle leases has meant we could stay open, maintaining a high standard of service for those who need it most, without worrying about our overheads. The support has been second to none.”

The leasing industry vowed to help fleets at the start of the lockdown, telling Fleet News that they were working with fleet decision-makers to extend car and van contracts, where necessary, and mitigate potential charges incurred during the lockdown.

Lex Autolease was among those offering tailored solutions and advice to help customers manage their fleets from the start of the pandemic.

Since March, the business has granted payment holidays to more than 3,000 customers, from small fleets to those with hundreds of vehicles, and is now helping fleet decision makers adapt and future-proof their policies ready for a post-lockdown world.

Emma Atkinson, regional relationship manager for SME and business banking at Lex Autolease, said: “We have been working with our customers and supporting them in many different ways, to help relieve some of the pressure.

“Lex Autolease has a critical role to play in this when it comes to keeping the country’s businesses moving.

“We’ve got a strong relationship with Crossleys, and it’s great to know that the help we’ve provided recently has made a real difference not just to them, but also to the key workers in the communities they operate in.”

Crossleys Accident and Repair has banked with Lloyds Bank since 1998 and Lex Autolease has been Crossleys’ fleet provider since 2016.

A Fleet News webinar: WATCH NOW

The impact of the COVID-19 pandemic on fleet operations and business travel

Sponsored by Sixt.

A discussion hosted by Fleet News on the UK business response to the fleet challenges presented by Covid-19. 

A panel of experts will provide an insight into the trends and changes that they are seeing, before leading a debate and discussion among participants, including delegates, on future working practices, changes to travel policies, opportunities offered by mobility solutions and implications for fleet sizes, replacement cycles, funding methods and vehicle type.

Watch the webinar

Chaired by editor in chief Stephen Briers, in this 45-minute webinar, he will be in conversation with:

  • Dale Eynon is director of Defra Group Fleet Services and will give a fleet operator view of how covid-19 is affecting fleet operations
  • Kit Allwinter is senior consultant at AECOM and is a specialist in sustainable and active travel including shared mobility. He will provide a view on how Covid-19 is changing the way people travel and business working practices, etc. and the implications for travel and fleet activity, especially in urban areas
  • Paul Hollick, chair of the Association of Fleet Professionals. He’ll be representing the views of UK fleets, providing insight into how their operations are likely to evolve and change due to new working practices sparked by the coronavirus pandemic.
  • Simon Turner, campaign manager at Driving for Better Business, which has created a Covid-19 toolkit, driver app and management portal to help fleets back to business.

  • Stuart Donnelly, Sixt (sponsor)


• Changes to working practices (agile/remote/office working)

• Changes to travel policies (travel to work, travel to client, travel to supplier etc)

• Implications for fleet size (new car/van sales demand)

• Impact on replacement cycles (new car sales demand) and annual mileage

• Impact on demand by vehicle type (EV, Hybrid, Petrol, Diesel)

• Changes in funding preference (fewer traditional 3-4-year contract hire lease agreements and more flexi-hire contracts?)

• Active travel policies (walk, cycle, other)

• Public transport policies (to work, at work)

• Role for other mobility preferences (car share, car clubs, mobility budgets)


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