Europcar Mobility Group UK has agreed a solus tyre agreement with Kwik Fit Fleet to enable Europcar customers to access a self-serve tyre replacement facility.
Europcar says a new web portal will enable customers to book their tyre replacements directly with their nearest local Kwik Fit centre.
Ben Spokes, maintenance and administration manager at Europcar, explained: “Previously, our customers would have to contact a member of our team who would then organise an appointment, which may not always be convenient for the customer.
“Now that’s in the past, the process has been streamlined, which creates greater customer satisfaction.”
With vehicle registrations added to its ‘Fleet Web Bookings’ portal as they come on fleet with Europcar, it means when customers put their registration number in, all of the details are there for confirmation, including the tyre sizes, will be available.
Matt Genese, national rental account manager at Kwik Fit Fleet, added: “The customer has the option of an appointment via Kwik Fit Mobile or visiting a centre at their choice of date and time. All repairs are logged to the vehicle and billed in accordance with Europcar’s agreed billing method.”
Europcar Mobility Group UK launched a ‘Deliver and Collect’ service for business and private customers in the summer, reflecting the growth in home deliveries during Covid-19.
The new product was introduced alongside a ‘Click and Collect’ service, which provides customers with the ability to bypass the need to enter a rental station to pick up a vehicle