Activate Group to launch EV charging network for customers

Activate Group are set to launch an electric vehicle (EV) charging network for its customers as a recent survey conducted by the company revealed that more than half of its approved network offer on-site charging to repair customers.

The news follows as 80% of respondents of the survey said they are ready to offer add-on services for vehicles on charge, such as tyre checks or valet.

John Gaynor, head of business services at Activate Group, said: “As part of our supply chain strategy, we plan to put a UK-wide EV charging network in place for use by our fleet and insurance customers by the end of 2021.

“This starts with gaining an understanding of the existing capability across our approved network.”

TMC reports strong demand for services

The Miles Consultancy (TMC) have reported a strong demand for its services, with the company reporting a record number of clients signing up to the company’s services in the last quarter of 2020.

In the last quarter, TMC say it added thirteen new businesses to its client list.

The company says the demand may be driven by organisations looking for increased visibility due to remote working.

Excluding the July 2020 acquisition of Vertivia Digital Mileage Management, TMC says it has increased the number of drivers using their mileage capture services by over 15% over the last 12 months.

Lime extends free travel to all London-based key workers

Lime has announced the expansion of its ‘Lime Aid’ initiative to all key workers in London, providing unlimited use of its shared e-bike scheme throughout ‘Lockdown 3’. 

As part of ‘Lime Aid’, all London-based frontline waste and recycling workers will be eligible for unlimited free 30-minute e-bike rides across the capital.

The initiative is also available for all key workers in Milton Keynes and Salford.

Lime launched the initiative in London in October, 2020.

FMG sees 12-point increase in NPS score

FMG saw a 12-point increase in its Net Promoter Score (NPS) in 2020.

Nine out of 10 (86%) of FMG’s customers reported excellence in staff knowledge, empathy and quality of vehicle repair, or rated it “good”.

Explaining the next steps to customers continues to rate highly, with 86% of customers rating “very satisfied” or “satisfied”, said FMG.

The scores are collected when customers complete a satisfaction survey upon completion of an incident.

FMG’s Roadside Repair and Recovery Management service also scored highly, with a 4-point increase in NPS to a score of 86 and a 1% increase in Customer Satisfaction Score (CSAT) to 93%.