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Autoglass structure change adds focus to digital customer experience

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Autoglass has appointed Nick Cleary and Sarah Ringrose to the newly created roles of customer and digital director and head of customer experience. 

Cleary has more than 25 years’ experience at Autoglass and will lead digital strategy, working to provide a seamless omni-channel customer experience.

He previously held the position of technology director, where he led a £14 million investment programme to deploy solutions that improve operational efficiency and enhance customer service, including the launch of an end-to-end online booking platform.

As Head of Customer Experience, Ringrose will work alongside Cleary with a dedicated focus on further improving the customer journey at Autoglass through digital, operational and process enhancements.

Most recently, Ringrose has been integral to the company’s recent national roll-out of the Advanced Driver Assistance System calibration solution.

Cleary (pictured) said: “Digital isn’t just about adopting new technology; it’s about making it easy for our customers and our teams.  It is essential that we see everything through our customers’ eyes when designing and improving service experiences.”

Taxiarchis Konstantopoulos, managing director of Autoglass added: “Nick and Sarah will now work to make every step of our customer journey even easier.  We’ve invested heavily in digital solutions over recent years and we’re committed to innovating at an even faster pace in future.”

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