Fleet News

Jaama boosts customer support team with new analysts

Jaama boosts customer support team with new analysts.

Jaama has strengthened its customer support team with the appointment of a further two support analysts. James Price and Joshua Riley join a team responsible for maintaining strong communications with Jaama’s ever-growing customer base and helping fleets and contract hire and leasing and rental companies maximise use of the its Key2 management system.

Price’s IT career has evolved from serving an apprenticeship in a two-man operation providing support to a number of companies where he built, set up and installed servers and networks, provided over the phone remote support and designed websites. He then progressed to working in a number of desktop support roles before making the switch to software support.

Riley has moved into the IT industry for the first time having spent his career to date in sales and account management roles. Wanting a “new challenge”, he decided a move into IT was “a natural step” due to having transferable skills applicable to a service desk role.

UK organisations collectively operating more than 700,000 vehicles rely on Key2 and that total is increasing month-on-month in 2016 with growth across all sectors in which Jaama operates - public and private sector fleets, vehicle leasing and rental companies and the plant and tool hire sector.

Jaama managing director Martin Evans said: “Jaama continues to experience year-on-year growth as an ever-increasing number of organisations utilise web-enabled technology to manage their fleet and transport operations.

“The company is firmly focused on investing in enhancements to our core Key2 system and customer support is critical to enable clients to drive maximum efficiencies through our innovative vehicle and driver management solutions. Therefore, it is vital that Jaama continues to expand its team of support analysts.”

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