Sascha Fricke has been appointed head of process management at Alphabet (GB) having left Alphabet International, where he served as head of operational risk and compliance.
Fricke began his Alphabet career in 2012 within specialist risk controlling, during which time he worked to develop and roll-out risk controls and IT applications during the integration with ING Car Lease.
He said: “I’m excited to commence the next chapter of my Alphabet career in a market as sophisticated and highly-developed as UK fleet leasing and mobility.
“My background in risk management and compliance will be invaluable in understanding and adapting to the requirements of this highly-regulated UK market. While coming in from our headquarters in Munich means I can also bring a fresh perspective and viewpoint to the challenges and opportunities ahead.
“From my perspective, strong process management is always the backbone of any organisation but it also provides a vital launch pad for a culture of continual improvement and business innovation.”
Uwe Hildinger, chief operating officer for Alphabet (GB), said he was “delighted to secure Sascha’s talents and experience” for the Alphabet management team in the UK.
“The world of leasing and mobility is increasingly regulated and within our industry there has never been greater focus on digitisation, user experience and diversity of service provision for different customer channels,” he said.
“These are challenges every business faces but they also offer significant opportunities for improved customer experiences, increased operational efficiencies and higher employee satisfaction.
“Effective, agile processes with a strong process management ethos are a critical foundation for success today and in the future.”