It’s always exciting to pick up the keys to a new car, especially one where you’ve been allowed to choose some of its options.

And so the Ford Mondeo 2.0 TDCi Titanium X Sport arrived at our offices with 36 miles on the clock.

It uses the recently upgraded 163bhp version of the 2.0-litre diesel engine and for the first time, the Mondeo has been made available with Ford’s PowerShift DSG-style transmission.

Bottom line is lower CO2 emissions than a conventional automatic, which is good news for drivers.

However, I noticed a fault with the car on delivery: the electrically operated driver’s seat would just move far enough forward for me to reach the pedals.

As someone else on the team would end up needing to drive the Mondeo at some point, it had to be rectified.

I made an appointment online to get it checked at the local Ford dealer, TC Harrison and soon after got an email asking to call to confirm a booking.

I assumed it would be checked and then I’d be told what needed doing and when, so I began to get a bit restless as close to an hour passed in the waiting area.

However, all seemed to be well then the receptionist told me the problem – a loose connection in a switch in the electric seat mechanism – had been solved.

Except when I returned to the car I discovered it was in exactly the same condition as when it was brought in – the seat would only just allow me to reach the pedals.

The technician took it away again and five minutes later it was fixed – a fault with the tracking. However, why did it take almost an hour to supposedly fix a non-existent problem, then just five minutes to fix the more obvious genuine problem?

An early complaint, then, but hopefully it won't take long for the Mondeo to banish this poor experience to the back of our minds.