Tony Leigh: Parking sensors do reduce reversing accidents, but if you look at the cost of putting them on every car versus the cost of the actual accidents, it doesn’t add up.

Graham Hine: There is a balance to strike based on a cost analysis. We only fit the cameras to mini-buses as standard, for example.

What policies do you have in place to notify your insurance company following an accident?

Geoff Wright: We have found a massive benefit by notifying the insurance company sooner.

We also provide the telephone number to a third party which helps mitigate the cost.

Even if our insurer doesn’t repair the vehicle, it can offer a replacement so it can control the credit hire.

Andy Rowe, Active Fleet Solutions: Capturing data and informing the insurance company quicker can reduce a claim by £2,000. And if the insurer can see you have a structured programme in place, it will benefit your premiums.

Are you seeing the number of fraudulent claims rise? What are you doing about it?

Andy Rowe: One in three accidents will have some element of fraud and a lot of it is around PI . It’s about understanding on FNOL and the questions to ask regarding injury.

If you report an accident in real-time you can get to the third party within 30 minutes. If you leave it more than 24 hours, the capture rate is less than 2% because of all the solicitors and credit hire companies who will be on the phone to them.

Geoff Wright: We have a girl in the office who was hit and within two hours she had three phone calls from claims companies asking if she had suffered an injury.

We have a bump card in each car to jog a driver’s memory about the right questions to ask.

Andy Rowe: Bump cards are a good back-up but there is no replacement for calling the insurance company from the side of the road. They will ask the right questions in six to eight minutes and you will get a copy of the report.

What is the role of line management in maintaining the safety culture?

Chris Charlton: They are important. We have set our line managers a challenge to reduce their accident rates. Staff have been sent letters from their line manager on this issue and that has raised awareness.

Graham Hine: Communication is important as is setting expectations. Vehicles are an asset of the university and we expect drivers to inform us about any damage or breakdowns.

If they don’t, then we will talk to them and their line managers. Set and communicate your expectations. But you also have to demonstrate a level of support.