Contract Logistics Manager

Contract Logistics & Customer Service Manager

Location: Stanford-le-Hope, Essex
Salary: Up to £48,700 per annum
Hours: Full-time | 40 hours per week | 8:30am - 5:30pm | Permanent

We're working on behalf of a leading global logistics provider to recruit an experienced Customer Service & Office Manager for their multi-user contract logistics site in Stanford-le-Hope. This is a key leadership role that blends operational office management with hands-on customer service delivery across multiple client accounts.

You'll lead a small team while overseeing day-to-day office functions, financial admin, procurement, and customer engagement. If you enjoy a varied role where no two days are the same, this could be an excellent fit.

Key Responsibilities:

Customer Service Management:

Be the main point of contact for clients, handling service queries, escalations, and ongoing liaison
Lead and support the Customer Service and Admin team (currently 2 x CS, 1 x Admin)
Maintain service excellence by implementing and monitoring client-facing procedures
Work collaboratively with internal teams to resolve customer issues quickly and efficientlyOffice & Administration Management:

Manage the smooth running of the office: ordering supplies, maintaining equipment (e.g. printers, coffee machines), and working with contractors
Oversee basic finance tasks: petty cash, invoicing, budget tracking, and liaison with finance teams
Maintain clear records of office activities and compliance documentation (QEHS)
Support audits and ensure all policies and practices meet safety and quality standards
Coordinate holiday planning and ensure appropriate cover during staff absences
Manage stock levels and oversee procurement for office and canteen suppliesWhat We're Looking For:

Proven team leadership experience in a customer service or office management role, within contract logistics
Confident managing both customer relationships and internal office operations
Financial admin experience (invoicing, petty cash, supplier management)
Excellent organisational and communication skills
Comfortable working in a compliance-focused environment (QEHS awareness is a plus)
IT proficiency, including MS Office and digital filing systems
Ability to prioritise, multitask, and proactively manage a busy workloadWhat's on Offer:

Competitive salary of up to £48,700 per annum
A varied role with autonomy and clear impact
Opportunities to grow within a respected international logistics organisation
Supportive team culture and a stable, long-term positionWR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs.

WR is acting as an Employment Agency in relation to this vacancy