Interim Transport Manager

Interim Transport Manager - Swindon

About you:

Commands respect from the team through knowledge, experience and positive personal style.

Leads the team, taking responsibility and ownership of the service centre.

Understands the importance of company values and drives them throughout the service centre

Has a clear and supportive management style.

Relates well to people.

Recognises the importance of and effectively delivers regular communication to all team members.

Has a passion for service and a strong customer focus.

Capable of managing multiple priorities and demands working under pressure to critical deadlines and objectives.

Has regard for the wider business interest and the need to work as part of a team.

Running a fleet of 30x drivers

Manage a team of 3x supervisors

National or International CPC Holder

The Role:

Shift: Days / Hours: 7.30am till 5pm (Mon to Fri) - £14.42 to £15.22 per hour pay rate

OPERATIONAL

Ensure efficient cost and effective planning of the operation

Continually review and re-engineer the operation to ensure maximum efficiency.

Work with all stakeholders to include internal stakeholders (Warehouse Management/Site Management) to ensure the nett effect of any decision adds greatest value to the business.

Manage the operation ensuring that all Service Level Agreement KPI’s are achieved

To maintain a well-motivated and enthusiastic team.

Ensure all relevant operational procedures are adhered to in order maintain Company quality standards and competitiveness

Monitor and review operational performance and takes timely action to address any issues

Drives quality throughout the service depot and department challenging others to improve.

Manages operation to meet required levels of productivity and ensure DVSA regulatory compliance

Control costs ensuring that cost is only attributed where required

Develop and implement continuous improvement measures to drive the operational effectiveness of the operations

Understands and manages the key risks to the department ensuring escalation where necessary

Build and maintain relationships with key customer personnel by ensuring regular and effective contact

Work closely with customers to ensure an understanding of their strategic ambitions and that the client play a lead role in supporting them

Keep all customers appraised of all the products and benefits that HT can offer

Optimise revenue opportunities by offering our full range of services to all customers

Liaise with Transport Supervisors (direct reports) to challenge existing methodologies and make recommendations as to best working practices and/or cost saving initiatives

Create and present KPI’s to the customers and within the business. Identify trends and suggest ways of managing performance improvement where necessary

Customer Service

Looking after the

Drive customer service throughout the transport department ensuring all necessary training and development is afforded to all colleagues

Day-to-day liaison with the customer, resolving problems within scope of responsibility and jurisdiction

Represent the company at customer meetings ensuring all actions are completed within the allotted timescales

Dealing with and escalating customer complaints ensuring effective resolution and protecting the company image

Financial / Reporting

Accurate reporting of weekly financial data to ensure a timely flow of information back to the customers

Review weekly financial data ensuring anomalies are questioned and investigated

To produce weekly, monthly reports in line with agreed timescales that are fit for purpose and audience

Ensure that daily KPI’s are submitted to the leadership team

Make sure all POs are raised accurately and all costs are input in line with the client’s financial team deadlines

Ensure that all customer activity is profitable

People

Manage all aspects of people management processes in line with company policy, including: recruitment, discipline and grievance, absence and performance management

Management of all personnel at the contract service centre to ensure adequate staffing levels whilst maintaining headcount costs

Recruit effective individuals to vacant positions. Monitor and review individual performance and provide training, support and coaching as necessary

Complete annual performance reviews and take action where there is persistent underperformance

Provide regular communication and team briefings to the team. Listen to feedback and encourage the contribution of ideas and initiatives. Recognise and reward individuals for exceptional performance

Control the usage of temporary labour minimising the cost to both the customer and the business

Develop colleagues through delegation and coaching ensuring a flow of talent throughout the contract service centre. Identifies high performers and plans for succession. Structures work to foster cross functional development

Manage Driver training program to include Driver CPC.

Legislation

Maintain all O licence requirements to include, but not limited to:

The making of arrangements to ensure that drivers comply with drivers’ hours and tachograph rules and with speed limits;

The making of arrangements to ensure that the vehicles are maintained properly, including the inspection of vehicles at the appropriate time and the action taken to remedy defects found;

The reporting and recording of vehicle defects by drivers;

The method of compilation and the accuracy of all records, which must be kept for a period of not less than 15 months;

The making of arrangements to ensure that the vehicle/s are not overloaded;

Ensuring that authorised vehicles will be kept at the authorised operating centre(s) when not in use;

Where appropriate, notifying the relevant traffic commissioner (in writing) of all prosecutions and convictions concerning the operator, the drivers and me within 28 days of the court hearing; and

Notifying the relevant traffic commissioner of your resignation.

Within the area of scope and responsibility, ensure the Company Health and Safety Policy and all other statutory requirements are adhered to.

Ensure fleet records for depot are maintained to a high standard to include but not limited to:

Daily checks, defect reporting, servicing (DOE, tail lifts, Tacho calibration, MOTs).

Complete Tacho records for vehicles and drivers

Tacho Infringement management and disciplinary action where required.

Ensure all Health and Safety Legislation is complied to include but not limited to Risk Assessments,

LOLER/PUWER/RIDDOR regulations.

Operator Licence Compliance

Customer complaint and Resolution

Fleet Compliance

Fuel Consumption and MPG management and Vehicle Damage

HSE Compliance

Budgetary control and financial reporting accuracy

Profit and Loss financial performance

Is an experienced Transport/Logistics manager?

Proven success in operating within budgetary requirements whilst achieving and exceeding customer expectations

Commercial awareness

Has National CPC qualification.

Is literate and numerate to GCSE or NVQ Level 2 or equivalent standard.

Comprehensive knowledge or Transport, Drivers hours, WTD and Employment law.

Familiarity with Transport management systems

IT Literate – Minimum of basic office packages