Salary Details: Negotiable, depending on skills and experience with company benefits
Benefits: This job includes:
* 20 days’ holiday plus Bank Holidays, * Salary sacrifice schemes including childcare vouchers * Workplace Pension and Life Assurance * Employee Assistance Programme. * IMI (ATA) Accreditation Support, through our Nationwide Academy * Mobile Phone Discount Scheme and My Nationwide Car Scheme * Tool Club * My Nationwide Rewards, which includes discounts at Major supermarkets, High Street retailers, Travel & much more! Average saving is around £500 per year * UniformAre you a future Nationwider?
Nationwide aims to be the employer of choice within the accident repair industry. We put a lot of time and effort into finding and nurturing the very best candidates for every job, recognising and rewarding your achievements and supporting your personal development.
Achieving this goal will help us maintain our position as the one of Europe’s leading accident repair networks. It will also enable us to set the standard by which all other accident repair centres are measured.
Nationwide is one of Europe’s largest accident repair networks with 120+ bodyshops, mobile repair, glazing and accident management services. Since our inception, we have set the industry benchmark in accident repair and we continue to provide services to the world’s most recognised car manufacturers and dealerships from all over the world using our tried and tested award-winning approach.
We have doubled in size in the last 2 years and with future expansion on the horizon it has never been a better time to join the team.
The job of a Vehicle Transport Coordinator
As part of a team of professionals you will ensure the delivery of the Service level agreements for our customers through coordinating the customer service activity on site, including working with the Estimators and Workshop Controller, transport coordinators and customer service advisors. As part of the management team you will manage and lead the front line teams to deliver an exceptional standard of Customer Service to ensure the smooth end to end process of the collection and delivery of vehicles and the effective management of the transport resource.
You will report into our General Manager, who has been at Nationwide for many years. He is as passionate about Customers as he is about his team and is absolutely determined to make his Bodyshop the best in group. It’s an amazing team!
What you will be doing
Our Bodyshop is fast paced and exciting with lots of opportunity to make an incredible difference and apply your expertise and skill. In the job of Vehicle Transport Coordinator your duties include:
* To manage work in progress job status and job summary reports. * Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary * Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer * On completion of the job, collect payment from the customer paying particular attention to banking/ security arrangements and the payment of excesses on certain insurance policies * Arrange the booking of courtesy cars for customer useAnother very important aspect of the job is teamwork as you will be working with other colleagues in the bodyshop as well as across other functional areas.
So what about career progression?
Well the world is your oyster at Nationwide. As long as you have the right attitude and do a great job, Nationwide will invest in your learning, development and job progression. There are many more jobs in Nationwide that you might be interested in and we will invest in you to help you reach your goals.
Take Curtis Woodley, a Panel Technician at Chelmsford Rapid repair. Curtis started as an apprentice and says “I finished my Apprenticeship here but I’ve never stopped learning and developing my skill set. Nationwide have given me the opportunity to complete my ATA Accreditation and Aircon qualification as they saw that I had the potential and that I was eager to learn. I did the course at our Technical Training Centre in Goole which has a team of dedicated trainers just for Nationwide Team Members.
Come and join us, it’s awesome”. Nationwide are absolutely committed to making sure you have a great place to work and are excited and engaged in what you are doing. Nationwide will support and reward all of your achievements.
What we think good looks like
As a Vehicle Transport Coordinator we would like you to have an interest and passion in what we do. With a professional appearance you must also possess problem solving and sales skills: able to identify and fully support development of retail sales opportunities. In addition to this you have experience/knowledge in the automotive industry, be that dealership, accident repair, or sales as well as extensive customer service and administration experience. It is also important that the Transport Coordinator has a basic understanding of profit and loss as well as experience working in fast paced role. We will help and support you with the rest
What happens next?
Press the Apply button now to start your application
Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match the job, we will be in touch with you to advise you of the next stage in the process.
Nationwide is an equal opportunities employer and positively welcomes all applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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Please note: On accepting an offer of employment with Nationwide, you are providing us with permission and consent to proceed with our reference and vetting process. Our offers of employment are subject to satisfactory references and in some cases a criminal records check. We may require information that covers the last 6 years of your employment and personal history. You will be required to provide evidence of your eligibility to work in the UK. Please ensure you have this information available
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