The programme of new developments will be overseen by Robert Laidler, who has returned to manage Hi-Q's Actionline control centre in Loughborough after completing an 18-month assignment in the company's operations and training teams.

Changes already in hand include the expansion of the Hi-Q Actionline Helpdesk, which assists the Hi-Q dealer partners with the billing process when they undertake jobs, and new staff have been recruited to the Helpdesk to deal with the growing workload.

Future development plans include further investment in IT to streamline the communications between operators and Hi-Q stores, whilst maintaining an up-to-date database on performance and service levels.