Best Choice replaced the CSMA's old in-house scheme, through which members bought around 1,500 cars a year through a 50-strong network of preferred dealers. The new scheme offers members a full range of car services including personal contract purchase, new and used vehicle sales and disposals.
The CSMA acknowledged the scheme had experienced a few 'operational problems'. A spokesman said: 'The response was unexpectedly high. debis has responded by increasing its call operators nearly five-fold since the problem was identified and the CSMA is currently holding talks to establish a more attractive pricing structure.'
He said the call centre had started to clear the backlog, sales in July had increased to three times the figure in June and there was a continuing upturn in sales and customer service. Mercedes-Benz Financial Services managing director Neville Evans admitted debis had been overwhelmed by demand but said the teething troubles had been resolved.