RMIF hits at insurance claim delays
24/06/1998 in NEWS
Bob Hood, senior manager of the bodyshop services division, has written to insurance companies suggesting they accept a video image or photograph and a faxed estimate to speed up the repair process. He said: 'When bodyshops are not on the approved list of the insurer, they tend to have to wait for days for the engineer to turn up. We are asking for the insurers to exercise common sense. As long as they get an image and a faxed copy of the estimate they should be able to approve work.
'We fully support approved repairer schemes. However, we feel that insurers run the risk of alienating their customers by allowing an unacceptable period of time to elapse between the accident and authorisation in non-approved bodyshops.'