Fleet News

Vauxhall steps up battle to win service business

VAUXHALL is battling to secure and increase its fleet servicing and maintenance business with the launch of the Vauxhall Fleet Service Commitment. This initiative promises to offer fleets consistent service standards and pricing throughout the UK at Vauxhall's 500 dealerships and MasterFit centres, a figure set to increase to 650 by the end of 1999 with the expansion of the MasterFit network.

They will all adopt the AT&T Translease computerised authorisation and invoice forwarding system by the end of July as part of the Fleet Service Commitment. Jim Raymond, Vauxhall's aftersales director, said: 'Lack of consistent pricing for regular jobs is a big problem for fleet customers. But Fleet Service Commitment provides consistent pricing throughout the UK within three bands.'

The bands depend on the location of individual servicing outlets, so fleets can expect higher prices at major city centre dealerships, and lower prices at dealerships with more modest overheads. Vauxhall claims it can now offer menu pricing for 80% of the maintenance work carried out on its vehicles over a typical three-year life, and fleets now have to decide whether the terms offered under the Fleet Service Commitment are better than the rates they already enjoy.

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