UK bodyshops are showing major signs of improvement in their all-round efficiency when dealing with insurance repairs, reducing downtime and improving quality of work.
Tim Griffiths, chief engineer of Town and Country Assistance, the specialist motor claims management company says estimates are now more accurate, costs lower, repairs quicker and downtime reduced.
He said: 'This increasing efficiency of the nation's bodyshops comes as a result of a response to market pressures as the fleet and insurance industries seek to minimise repair costs and improve their customer service. The pressure to keep the cost of claims down is leading to a process where the most efficient bodyshops are being offered more and more work and thriving as a result.
'This is having a positive effect on the whole industry as their working practices and good management are leading to an improvement in quality for the whole industry.' Griffiths made his claim as Town & Country presented its second year of Quality Awards to the pick of its repairer network, which covers 145 bodyshops.
Bodyshop of the Year was Corby Car Care Centre.
As a result of nearly doubling in size since 2000, Town & Country has seen turnover rocket from £20m to £37m.