Professional services manager
VT Software Solutions
Hectic but fun
What do you need me to do first?
I am responsible for managing the delivery of projects, including the implementation of the project following a contract win. My objective is to improve the way we deliver projects to ensure we become more effective and efficient, reducing the time-frame from contract win to full implementation. We have been standardising our approach across each product area to ensure we deliver a consistent service.
My focus is also on aftercare to make sure the customers’ needs are best served.
I wish I’d encouraged our clients to become even more involved in the process from the outset. I have seen the benefits to clients working with us as partners in the delivery of their projects.