Fleet News

Fleet careers: How are you settling in?

John Dimmer
Professional services manager
VT Software Solutions

  • Sum up your first three months in three words
    Hectic but fun

  • Do you remember your first question on your first day?
    What do you need me to do first?

  • What have been your main responsibilities over the past few months?
    I am responsible for managing the delivery of projects, including the implementation of the project following a contract win. My objective is to improve the way we deliver projects to ensure we become more effective and efficient, reducing the time-frame from contract win to full implementation. We have been standardising our approach across each product area to ensure we deliver a consistent service.

    My focus is also on aftercare to make sure the customers’ needs are best served.

  • Are there any issues in the last few months that you wish you’d handled differently?
    I wish I’d encouraged our clients to become even more involved in the process from the outset. I have seen the benefits to clients working with us as partners in the delivery of their projects.
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