Fleet News

Nationwide appoints Zenith

Nationwide Network Services has agreed a contract with Zenith Insurance to provide accident management services, including first notification of loss to Zenith’s motor policyholders.

The contract is for two years and is estimated to be worth in excess of £5 million per annum.

Nationwide will act as the first point of contact for Zenith’s customers following a vehicle accident and will arrange for all necessary engineering or repair services.

Services will be provided from Nationwide’s contact centre in Northwich, acquired last year with motor claims management business, Aquilo.

Nationwide will control the deployment of all repair work and anticipates undertaking the majority of repair services at its own bodyshops.

The contract also includes the provision of non-fault services.

The agreement with Zenith follows Nationwide’s contract wins with Norwich Union Insurance and Hastings Direct, secured in recent months and is in line with Nationwide’s strategy to expand both its bodyshop repair activities and its accident management services.

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