LeasePlan triumphed in the ‘Business-to-Business and Outsourcing’ category, beating competition across a wide range of industries.
As part of the Good to Great programme, every member of staff and key suppliers have received tailored customer service training and been engaged in both proposing and implementing service improvements based on customer feedback. So far this has resulted in over 400 service innovations.
David Brennan, managing director of LeasePlan UK, said: “As a company, we took a long-term, strategic decision in 2006 to invest heavily in customer service. We have ensured the recession has not thrown this strategy off course and used the Good to Great approach to respond directly to the unique pressures our customers have faced during recent times. Innovations have included a contract extensions programme, the formation of a new Consultancy Services team, whole life cost benchmarking and our new SalaryPlan product to name but a few. Over the coming years, I am convinced the legacy of this strategy will underpin our position as ‘leaders in leasing’ and drive growth in the business, as we continue to both attract and retain more clients.
“I am absolutely delighted that the commitment by everyone at LeasePlan UK has been recognised with this award. Our people are our front line to customers and this success is the result of their dedication. They speak to our clients, understand their challenges, and suggest the best ways we can better meet their needs. Our customer focussed strategy has also helped us to better engage with our employees and support their development, leading LeasePlan UK in 2010 to be included in the Financial Times ‘Top 50 Great Places to Work’ and achieve ‘Investors in People’ GOLD status - further external recognition for the journey we have undertaken of which I am immensely proud.”