FMG Support has announced that it has extended its contract with Alphabet for another three years. The contract extension was awarded following positive customer satisfaction results and significant customer cost reductions.
Mark Scanlon, managing director of FMG Support commented:
“We are delighted to have renewed our contract with Alphabet, which is testament to the close relationship that we have with them and the tangible results that have been achieved in reducing costs for their customers, as well as increasing efficiencies.”
Alphabet has used FMG Support’s services since 2006, and it was the first of its clients to use the new Ingenium-i technology. FMG Support has invested over £4million in developing a bespoke technology infrastructure that drives the entire performance improvement process. Ingenium-i creates real transparency over the course of managing repairs from start to finish, and provides significant business intelligence on incident trends, enabling improvements to be made.
Paul Hollick, general manager, sales development, Alphabet said: “We have been delighted with the service that FMG Support provide and very much view them as the best practice provider for Accident Management. We have seen an increasing number of customers benefit from cost savings thanks to FMG’s class-leading cost mitigation and vehicle off road times. In the current economic climate this is a significant asset. ”
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