Manheim Inspection Services trained more than 50 CCL drivers in five-hour, weekend sessions over several weeks. The training covered the BVRLA code of conduct and practical exercises in systematic appraisals and understanding repair methods.
The objective of the training was to provide drivers with the confidence to identify damage outside BVRLA guidelines at the point of collection and to ensure that, where identified, this was charged back to end users.
Paul Cave, logistics manager, CCL Vehicle Rentals, explains, “Just a few months on we’ve already started seeing the benefits of the driver training, not only in reduced repair costs but also in the positive feedback we’ve received from drivers themselves. Part of the reason for its success is in the personalised delivery of the training we received. The Manheim Inspection Services team made a real effort to understand our business processes and ensure that the training was relevant and complemented our approach, as well as helping us to record damage in a way that the client understands.”
Steve Weston, general manager, Manheim Inspection Services, says, “We’ve been providing this training for the last four years to BVRLA member businesses and clients have reported marked improvements in damage reporting statistics as a result of ensuring consistency across inspection processes. The staff at CCL were a real credit to the organisation, keen to learn and very professional in their approach, and we look forward to working with them again in the future.”
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