Fleet News

Motor Codes passes feedback milestone

Ending the year on a high, Motor Codes, the government-backed self-regulatory body for the automotive industry, has gathered feedback on its network of subscribing garages from over 10,000 motorists.

Through the Motor Codes customer survey, motorists provide independent feedback, good and bad, about the experience they have at each of the Motor Codes garages across the UK. Every month, as part of its campaign to enhance standards and to demonstrate transparency, Motor Codes publishes the headline results that clearly set Motor Codes businesses apart from other garages. The end of year results are encouraging, as Chris Mason, managing director of Motor Codes, explained.

"As the number of subscribing garages has grown and response rates from motorists have subsequently risen, we've continued to witness the same high level of customer satisfaction, which is great news for motorists looking to the Motor Codes network for a reliable, high quality service," he said.

Overall satisfaction
92%
Recommend to friends/family
94%
 
 
Booking process
95%
Quality of service or repair
94%
Quality of information provided
93%
Level of customer service
94%

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