Mondial Assistance Ireland has secured a new contract with Volkswagen Group Ireland to manage and enhance customer service across the VW Passenger, Audi, Skoda, Seat and VW Commercial brands. Under the new agreement, Mondial Assistance will administer sales and after sales queries to boost the customer journey experience and in turn increase loyalty and retention.
“This is a great win for Mondial Assistance,” comments Mike Webb, ceo of Mondial Assistance UK.
“Volkswagen Group Ireland chose us because of our flexibility and willingness to work with them to achieve the common goal of making VW number one in the customer service arena.”
Working across five brands, Mondial Assistance will respond to brochure and test-drive requests, as well as customer queries. Product information, promotions and dealer information will also be provided to customers by Mondial Assistance, ensuring a seamless level of service at every point of contact.
“Our partnership with Mondial Assistance is part of our Group’s commitment to customer satisfaction,” adds Paul Edwards, customer service manager of Volkswagen Group Ireland.
“Volkswagen Group Ireland continues to focus on the importance of reviewing customer service levels and by working closely with Mondial Assistance we aim to adapt to ensure our customers enjoy the best level of service across all of our brands and throughout the customer experience.”