Brit European is driven to deliver high standards of customer service which is partly being driven by the telematics project they have embarked on with Microlise. Brit Europeans goal for this project is to continue being a more environmentally friendly company through lower CO2 emissions and a reduction in fuel usage as well as increasing efficiencies through better customer service, fleet optimisation and by reducing operating costs.
This project will allow them to adopt an exception based management process and so remove all unnecessary administration costs and delays from the business. This means the time and delay in getting critical information that needs to be received from drivers or delivered to customers is greatly improved as exceptions and alerts will be automatic.
Brit European has purchased the Microlise Transport Management System which encompasses the Fleet Performance, Journey Management and Proof of Delivery packages. They will also be incorporating Driver Feedback Modules from Microlise in its full fleet of vehicles being fitted with Microlise Tracking Units. These packages are designed to help users reduce their costs and environmental impact by maximizing the efficiency of their transport operation.
Key account manager at Microlise - Joshua Webb said, “Our relationship with MAN, JCB and the ability to deploy an integrated system that not only reports plan vs actual to the transport office users but can also do this for the end customer in an airport style Arrivals / Departures Board screen was crucial to the project. We are also providing real-time Driver Coaching in the cab in real-time! Like Microlise, Brit European is a forward thinking company, they have been a pleasure to work with and we look forward to a long and prosperous relationship. “