Epyx has launched a new Customer Satisfaction Index tool that takes the form of a modifiable e-mail questionnaire sent to drivers after they have used a franchise dealer, independent garage or fast-fit centre.
Fleets that use 1link Service Network to buy service and maintenance – who together run more than two million vehicles – can now use the CSI information to analyse the feedback on suppliers and make future purchasing decisions.
Ken Trinder, head of business development at epyx, said: “Major fleets, especially leasing companies, making service and maintenance buying decisions need to know about the performance of their suppliers not just in terms in cost and administration but must also measure the quality of the driver experience. The new CSI tool enables them to build this factor easily into their use of 1link Service Network.
“Also, for manufacturers using the platform, this will be the first time that they will be able to measure the quality of service offered to fleet drivers. A number of manufacturers have indicated an interest in participating in the programme.”