Fleet News

Kwik-Fit appoints vehicle collection and delivery agents

Kwik-Fit Fleet has extended its vehicle servicing and MoT collection and delivery initiative and appointed its own dedicated agents to offer an even better service to businesses and their company car and van drivers.

The collection and delivery service is now available through almost 200 Kwik-Fit centres and plans are afoot to extend it to in excess of half of the company’s 676 centres by the end of 2011.

The service is proving hugely popular with a near month-on-month doubling in the number of corporate customers using it since its initial launch in May - a trend expected to continue as Kwik-Fit expands it over the coming months and client awareness grows.

Company car and van collection and delivery was launched to meet demand from Kwik-Fit’s end-user fleet and contract hire and leasing company customers.

The collection and delivery service is now fully operational within the M25 circle, along the M4 corridor (Bristol, Cheltenham, Gloucester and Reading) and in a number of other major towns and cities including Birmingham, Bradford, Coventry, Edinburgh, Huddersfield, Leeds, Leicester, Manchester and Sheffield.

More towns and cities are being enrolled into offering the collection and delivery service each month with Glasgow and Liverpool among those next in line.

Kwik-Fit Fleet sales director Peter Lambert said: “The decision to appoint dedicated collection and delivery agents who will look after the prompt collection of a vehicle from a pre-agreed location and return it when the mechanical work has been completed further improves our customer service and helps to ensure service consistency.

“When the service was launched drivers were employed on a job-by-job basis, but demand for the service has been such that we believe employing the agents on a full-time basis will deliver an even better customer experience.

“We anticipate recruiting at least a further four or five collection and delivery agents each month as we roll-out the service, which we anticipate becoming a pre-requisite for fleets.”

That view was echoed at the Commercial Vehicle Show, which Kwik-Fit Fleet exhibited at for the first time. Mr Lambert said: “Fleet chiefs visiting the stand were extremely interested in the service as they could see many operational advantages by using it.”

Mr Lambert said: “The phased roll-out of vehicle collection and delivery has delivered incremental increases in servicing and MoT work since the service was launched.

“Increasingly company car and van drivers do not have the time to take their vehicle to a Kwik-Fit centre and then wait while the service and/or MoT is carried out. As the roll out of the bespoke collection and delivery service continues we anticipate demand for vehicle servicing and MoTs at Kwik-Fit will increase.

“Vehicle collection and delivery is now among the menu of services Kwik-Fit provides to meet the requirements of our corporate clients. Use of the service allows company car and van drivers to carry on with their work while their vehicle is collected from and then returned to their location of choice. Vehicle collection and delivery is the future as it improves customer productivity and minimises disruption during their working day.”

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