Warrington-based Broker Assistance has signed an agreement with AA Accident Management to handle credit hire claims for the broking group’s commercial motor insurance customers.
The company was awarded the contract following a tender process and will now work with AA Accident Management providing its commercial customers, with a full suite of services.
Ian Bullen, sales manager at Broker Assistance said the AA’s primary requirements were to focus on overall speed and effectiveness of service, whilst ensuring the minimum of inconvenience to its customers.
“The success of winning this agreement is testament to our customer care ethos and service-led approach, which tallies perfectly with the AA’s own culture,” he said.
“As one of the country’s leading accident management companies, the AA values what we have to offer and we are delighted to be working with them and excited to be given the opportunity to help them deliver true customer care. It is great to work with a client which not only talks the talk, but also walks the walk, when it comes to customer service.”