All Fleet Services (AFS) is to provide out-of-hours contact management support for glass repair and replacement services on behalf of Nationwide Motorglass.
All calls will be logged by AFS and monitored to ensure that the driver’s requirement is handled either by AFS or the in-hours team at Nationwide within 24 hours, or sooner in emergency cases. A glass fitter is then assigned to the enquiry from the Nationwide network.
Gary Nicholls, operations director, Nationwide Motorglass, said: “The service offered by All Fleet Services provides considerable interaction with our in-hours team here at Nationwide, ensuring comprehensive and effective communication is exchanged. This means we will continue to deliver on our promise to provide a high level of customer service within 24 hours, satisfying our drivers’ requirements promptly.”
Dave Scobie, managing director of All Fleet Services, added: “Our dedicated team supporting Nationwide Motorglass will provide an immediate resolution to drivers’ requirements, ensuring they are supported effectively, even in emergency situations.”
Nationwide Motorglass is the automotive glass repair and replacement division of Nationwide Accident Repair Services, the UK’s largest fixed site and mobile automotive repair group.
Motorglass was launched to the fleet and business market in September 2010 and has since seen sales increase by 160% in the past twelve months due to expansion in the insurance and fleet markets.