ATS Euromaster has passed an independent audit carried out at more than 100 centres and across its head office to secure ISO 9001: 2008 status.
The three-year long independent audit was conducted by Lloyds Register Quality Assurance (LRQA) and evaluated everything from senior management strategy planning to implementation of the plans in centres and head office departments. It also assessed the subsequent impact on a cross-section of customers.
Ian Stuart, group managing director of ATS Euromaster, explains: “Securing this accreditation is a fantastic achievement for the business and recognises our commitment to quality and continuous improvement.
“The process saw us examine and challenge every aspect of our business, involving members of our team at all levels within the company. It helped to drive continual changes and improvements, both in what we do and how we do it.”
Maintaining ISO 9001 status is key to ATS Euromaster, as many of its largest public sector and private sector fleets view it as a pre-requisite for being a supplier, or being eligable to tender for new business.
“Achieving re-certification to ISO 9001 is not a case of simply maintaining previous high standards; the auditors must see tangible proof that you are continually improving. It’s also recognition that we are delivering on our core values of being easy to do business with and providing consistently high levels of customer service.”
ATS Euromaster is proudly displaying its conformance to ISO 9001: 2008 across its network of more than 350 centres in Great Britain. The company had previously held the ISO 9001: 2000 accrediation.