Fleet News

TomTom aims to help fleets raise customer serice levels with new solution

TomTom WEBFLEET now includes a new dispatch feature based on shortest travel time that will help businesses respond more rapidly to customers and deliver higher service standards.

The online fleet management application provides planning and dispatching of mobile workers to customers based on the quickest arrival time as opposed to the closest distance to customers.

It provides customers with a complete overview of their vehicles’ estimated arrival times (ETA). This allows the customer to pick the correct vehicle for the job.

“This is an exciting development that gives companies a time-accurate planning option to help improve response times and standards of service,” said Thomas Schmidt, managing director of TomTom Business Solutions.

“With our travel time based planning customers can be reached quicker than with traditional dispatching based on shortest distance.”

“Businesses can inform customers of ETAs at the touch of a button, rather than keeping them waiting or being left in the dark over when to expect the arrival of a service engineer, sales representative or delivery.”


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