Three members of the maintenance team at Venson Automotive Solutions have gained the ATA Accreditation for Technical Customer Service Advisors (Rental & Leasing).
The programme, developed by the Institute of the Motor Industry (IMI) in partnership with the BVRLA, allows those working in technical customer service advisor and maintenance controller roles to be able to gain accredited status by successfully completing a series of assessments.
In order to achieve the accreditation, participants have to demonstrate that they possess the identified ‘core competencies’ for the role.
These include validating service, maintenance and repair expenditure, providing technical support for drivers and fleet managers, whilst maintaining the highest levels of customer care.
This is evaluated by a series of practical assessments in conjunction with an online knowledge test.
In addition to measuring professional competence against a set of key skills, all accredited technicians in the automotive industry commit to a code of conduct which gives the ATA programme its ethical credibility.
It provides proof of their ability and desire to work to high professional standards, distinguishing it from other qualifications.
Gil Kelly, operations director for Venson Automotive Solution, said: “We’re delighted that members of our maintenance team have gained their ATA Accreditation, demonstrating their commitment and expertise to us, our customers and the industry.
"By investing in training, we continue to focus on delivering customer service excellence, a cornerstone of our Customer First approach, whilst boosting skills within the industry as a whole.”
Steve Scofield, head of IMI Accreditation, said: “The ATA Accreditation programme is designed to support organisations committed to a high standard of service, becoming an industry benchmark of professional and technical competence.
"Venson’s participation in the programme demonstrates their dedication to providing excellent customer service and the importance they place on the quality of the services they provide.”