Fleet News

Zenith improves Pulse functionality

Zenith has introduced a new dashboard setting for its Pulse management system to enable fleets to more easily find key data they need to access on a regular basis.

The development allows them to get a total fleet view on daily, weekly or monthly intervals and then dig down into the detail as required.

Ian Hughes, Zenith commercial director, said Pulse helped fleets to “identify the noise” in their business in order to take appropriate action.

“The fleet manager’s role has evolved; they aren’t just fleet managers, they can be facilities and insurance managers as well,” Hughes said. “So to run a large fleet you need something more than flat data – it’s about engagement and useful data.”

He added that Zenith has not added any additional data sets; it has merely improved functionality and access to existing information.

This ‘snap-shot’ of exemption-based data can be tailored to a fleet’s individual requirements, but would typically include incidents, fines, breakdowns, hire days and theft.

“You can also view driver dissatisfaction scores with suppliers to identify and address any issues,” Hughes added.

“This is about providing high quality, innovative solutions for customers. Fleet needs to be a high tech sector, not a low tech one.”

In another Pulse development, Zenith is piloting a dealer network scoring system to enable fleets and leasing companies to compare a number of performance-related information.

At the moment, the system is only visible internally, although Zenith also intends to use it to reward its top dealers for outstanding customer service, possibly during the first quarter of 2014.

KPIs include enquiry response times, average demonstrator response times, slippage times (delivery date forecast versus actual delivery), CSI scores and invoicing on time.

“Fleets will see the data for their own vehicles – it will help them to see the CSI scores of dealers they want to use,” said Hughes.

“It will also support our choice of supplier and would also be useful for manufacturers to see the performance of their dealers as well.”

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