Zenith has launched a joint initiative with Alton Cars, an independent body shop network operating throughout Yorkshire, to create a bodyshop environment training programme.
The new training programme enables Zenith employees to spend two days at the Alton Cars Leeds site.
The aim of the initiative is to help both parties provide an improved service to Zenith’s customers and drivers.
As part of the programme, members of Zenith’s in-house accident management team, which manages over 32,000 cars and commercial vehicles in-house, will gain a comprehensive overview of the repair process from start to finish.
The programme includes members of Zenith’s team spending one day understanding how the body shop interacts with Zenith’s customers, from receiving new instructions to handing over a repaired vehicle.
The second day involves Zenith employees working with Alton Cars’ ATA VDA accredited engineer to obtain a better understanding of how the repair process aligns with PAS125 industry accreditation and the importance of having method statements to ensure the safe repair of the vehicle.
The employees review the repair process in action, from the engineer requesting authority to approval from Zenith, to parts being ordered and repairs carried out.
The partnership will continue to evolve in order to develop more streamlined processes and centralised deployment of repairs with the aim of providing an improved customer and driver experience.