Redhead Couriers has improved the efficiency of its fleet of 10 vehicles and tackled speeding since installing Fleetmatics.
Before fitting Fleetmatics, Andy Ling, managing director of Redhead Couriers, was unable to identify the exact location of each vehicle, which created inefficiencies while routing.
He said: “Prior to installing the Fleetmatics system, when a job came in, I would have to call the driver to find out their location and trust them to give me accurate information.
“Now, I can immediately see where a driver is and can assign the closest job to them. The Fleetmatics fleet tracking system has made everything run a lot more smoothly and efficiently.”
The ‘Live Fleet’ tool on the Fleetmatics system monitors the location of all Redhead Couriers’ vehicles on the road, indicating whether a vehicle is free, en route to the next call or still with a customer.
This function has also enabled Redhead Couriers to build better relationships with its customers by living up to their promise on ‘time sensitive deliveries’.
A further advantage to the company since installing the system has been the decrease in speeding, which has also helped in reducing costs.
“I use the ‘Red Flag Report’ function on the Fleetmatics system to alert me when a driver is speeding,” said Ling.
“This is a great service to have because over time it has made drivers more aware of their speed and as a result it has stopped them from speeding.”
In addition, the courier company has seen a reduction in vehicle idling time and vehicle misuse through the powerful reporting function.
Ling said: “The out of hours report has given me piece of mind as I am now aware if a vehicle is in use when it shouldn’t be plus the idling report allows me to keep check on wasteful activity.”
Redhead Couriers has been a Fleetmatics customer for more than a year and the overall benefits that the company has experienced since installing the system have exceeded the company’s expectations.
“The fleet management system has enabled us to provide greater customer service and also improve the efficiency of our fleet on the road,” said Ling.
“We now have more time to concentrate in growing our business rather than chasing up our drivers to find their location.”