Belgian contract hire and leasing company KBC Autolease has migrated to Sofico’s Miles fleet management platform to run its fleet on behalf of corporate customers throughout Belgium and Luxembourg.
Sofico hosted a series of around 20 workshops, each lasting one to two days, at its head offices in Ghent to show KBC staff the capabilities of the Miles system.
KBC Autolease CEO, Geert Markey, said: “We have been established in Belgium for more than 30 years and we are growing our market share year on year. Our reputation for customer service is second to none and we believe we are market leaders in this respect.
“We have built very strong relationships with our customers over time, and it was very important for us that we selected a platform that would allow us to continue to provide very high levels of service to them.
“Any new platform also needed to integrate completely with our Salesforce CRM system, which we have developed over the years at considerable investment and which is used extensively by our customer service team. Miles offered us the full integration functionality we required."
As a result of selecting Miles, KBC now plans to have a ‘big bang’ go-live date of October 2014. A full implementation plan will be ready by August 1 this year and KBC staff will be operating the new system in parallel with the existing one by April next year.
The new platform will then go live throughout the business by October 1.
Gemar Hompes. Sofico managing director said: “We are delighted that one of our oldest customers, KBC Autolease, has decided to migrate to our Miles fleet management platform.
“They can look forward to a number of exciting new developments that we will be introducing to the system over the coming months, including a completely overhauled and modernised Miles user interface which will both improve the user experience and enhance efficiency.
“We continue to invest in Miles to ensure it continues to meet our customers’ needs as the fleet market continues to evolve, with mobility management being just one example of these new and developing trends."