Fleet News

Electronic service records cause fleet headache

Fleet news logo

A major fleet operator has been experiencing problems getting the electronic service records of some premium cars updated at independent garages.

“About 30% of our fleet is premium brands,” the fleet operator said. “A lot of them have an electronic service record stored in the vehicle rather than having a handbook which is stamped when the vehicle has been serviced.

“We have to get the vehicle into the dealer network to get the record up to date or it affects the resale value.”

But EU regulations state that electronic service records should be accessible for independent garages, free of charge.

According to industry experts it is possible for independents to update electronic service records of premium brands like BMW, Audi, Mercedes-Benz  but the problem is that it is not always obvious how to.  

Terry Gibson, operations manager at the Independent Garage Association (IGA), said: “The issue of digital/electronic service records poses a challenge for the independent sector but it is not an insurmountable one and it is a situation that is improving by the day.”

He advises any independents experiencing problems to contact the IGA.

Have you experienced problems with electronic service records at independent garages? Let us know by taking part in our current poll.

Login to comment


  • Lorraine Morgan - 25/03/2015 11:27

    We are a German Car specialist, Mercedes DSB was simple to access although the customer support was terrible, BMW dealer does not make it easy to find/access and join,im still trying to find out how?

  • lorraine morgan - 29/09/2016 15:41

    Nighmare to find the right website to even register, time consuming. prefer the good ole service book!!

Compare costs of your company cars

Looking to acquire new vehicles? Check how much they'll cost to run with our Car Running Cost calculator.

What is your BIK car tax liability?

The Fleet News car tax calculator lets you work out tax costs for both employer and employee