Support, training and implementation are becoming more important to fleet software users after a decade in which the accent has been placed more on new technology, says Chevin Fleet Solutions.
David Gladding, sales director, said that both software providers and customers had concentrated in recent years on the huge gains that were available through using online technology but that the emphasis was shifting.
He explained: “As in any other technology sector, the 21st century in fleet software has been all about learning how to maximise the advantages available from web-based technology.
“However, while still ongoing, that process is beginning to slow a little and we are seeing a definite switch in emphasis back towards some of the basics – good support, good training and good implementation.
“You could say that in recent years, fleet software has been more about product and the focus is now turning towards the people that use it.”
This was increasingly being seen by Chevin when it was bidding for new business and also through its conversations with long-time users, says Gladding.
“What both new and existing users are now trying to do more and more is get the best out of the software,” he said.
“Increasingly, we are being challenged to help them solve more and more complex fleet management issues.”
Chevin says it has been investing in these areas in order to meet the changing needs of the market.
“We are adding new people to our support, training and implementation teams as well as investing in new systems and new facilities,” said Gladding. “It is all about satisfying and exceeding the requirements of our customers.”