With customer expectations at an all-time high, the pressure to deliver the best service performance possible, by arriving at customer appointments on-time, with the right equipment and skills to do the job, has never been higher.
Having an effective workforce management solution in place helps field service organisations to meet service commitments and plays a significant role in helping to minimise on-the-road risk, says Trimble Field Service Management (FSM) in support of this week’s Road Safety Week.
For field service workers in particular, they are regularly faced with obstacles out of their control which threaten to derail a field service operation.
Jobs may overrun as they turn out to be more complicated than first thought, emergency work may come in which changes the day’s schedule or traffic congestion and getting lost can cause delays or failure to meet an appointment.
All these factors can impact adversely on workforce productivity and can ultimately have a detrimental effect on a worker’s driving performance in an attempt to meet service commitments.
“As supporters of the road safety charity, Brake and its annual road safety week, we know how important it is to raise awareness of the intrinsic link between having an effective workforce management solution in place and improved driver safety,” said John Cameron, general manager of Trimble Field Service Management (FSM).
“The biggest area of concern for those in field service is workforce management.
“However with a work management solution, field service organisations can take better control of their operations through optimising resources, offering real-time visibility and monitoring and giving warning of tasks at risk or showing the impact of work allocation decisions.
“The technology therefore provides for better planning and management while allowing the mobile workers to get on with their day in an efficient and safe way.”