FMG has been awarded a 3-year contract to provide incident management services to Grosvenor Leasing.
The deal will see FMG providing an end-to-end service including first notification of loss, nationwide repair management, third party claims and sophisticated business intelligence-backed prevention recommendations to Grosvenor’s leasing and fleet management customers.
Joanne Brown, operations director at Grosvenor Leasing said: “Minimising vehicle and driver down time is essential to our clients, and FMG have clearly demonstrated their track record in efficient incident resolution. We were specifically looking for a partner with an established and proven network of repairers with the advanced skills, equipment and professional accreditations to provide our customers with a high quality repair at the right price without delay. We are delighted with the solution FMG have put in place which will provide effective controls and visibility of the repair management process.”
Harvey Stead, commercial director at FMG said: “Securing this partnership with Grosvenor Leasing is another proud moment for FMG and a real opportunity to further demonstrate our proven expertise in delivering an efficient and high quality incident management process. Using our own in-house systems, with our experienced and high-quality people and our closely-managed network of repairers, we aim to reduce downtime and cost, whilst delivering significant benefits to Grosvenor Leasing and its customers.”