Pendragon Vehicle Management extends FMG contract

Pendragon Vehicle Management has signed a contract extension with FMG for the provision of incident management services to its UK fleet.

Through the contract, FMG will continue to deliver 24/7 driver and vehicle support when Pendragon Vehicle Management’s customers are involved in incidents.

This includes in-house first notification of loss (FNOL) and UK-wide repair management and ULR, as well as a focus on business intelligence drawn from Pendragon’s fleet data.

David Waring, head of account management at Pendragon Vehicle Management, said: “Incident reduction is high on our agenda and our partnership with FMG is an important reinforcement of our commitment to ensuring exceptional care for our customers when incidents occur, and actively preventing them from happening in the first place.

“Our Sales team has ambitious growth targets and the FMG team has the right depth of experience to proactively support them and provide valuable data insight from within our fleet and across the industry.”

Phil Jerome (pictured), sales director for fleet at FMG, added: “We’re delighted to continue supporting Pendragon Vehicle Management’s fleet and nurturing the strong working relationships between our businesses.

“Here at FMG we continually seek new and innovative ways to add value for longstanding customers, and by harnessing the power of data analytics we can proactively support Pendragon’s fleet decision making.

“By entrusting us with their fleet, Pendragon can concentrate on growing their businesses profitably, whilst still providing the customer care and complete cost control their customers expect.”

Pendragon Vehicle Management was acquired from Pendragon by Lithia UK in February 2024. 

Long-serving MD, Neal Francis, left the business in August 2024, with Phil Wilbraham taking over the reins as group vice president.