FMG and Ogilvie Fleet system integration for accident reporting on app

Systems integration between Ogilvie Fleet and FMG will deliver online accident reporting through Ogilvie’s Happy Drivers app.

The new feature integrates the app with FMG’s electronic notification of loss (ENOL) service, allowing Ogilvie’s accident management customers to report incidents via their mobile device.

FMG’s ENOL solution will provide the backend of the app, operating behind the scenes to triage incidents and set the required workflows in motion to arrange vehicle recovery, repair and replacement and resolve all aspect of incidents.

Nick Hardy (pictured), managing director at Ogilvie Fleet, said: “Supporting drivers and improving the user experience is right at the top of our list of priorities so we’re delighted to enhance our app in this way.

“As a customer service orientated business, we always strive to offer the best possible service to our fleets, and through this digital integration with FMG we can make incident reporting faster, more seamless and hassle-free.”

Phil Jerome, sales director for fleet at FMG, explained that the business was always looking for new ways to deliver “smarter, faster and more transparent” solutions to meet its customers’ needs more effectively.

“This is a perfect example of what can be achieved through aligned thinking, digital integration and agile systems,” he added.

“Having partnered with Ogilvie for nearly a decade, we clearly understand their resolute commitment to customer service and new technology, and we’re delighted to reconfigure our ENOL solution to add value to their user experience.”