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Northgate appoints head of customer support

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Northgate Vehicle Hire has appointed Louise Walton as head of customer support to strengthen the company’s customer support network.

Walton worked as a UK sales manager in the insurance industry for more than five years and has a wealth of experience in managing and optimising customer support services.

She will be responsible for all inbound and outbound customer service calls at Northgate.

She said: “Joining the company at this exciting time provides me with a unique opportunity to strengthen the relationship between our network of branches and our dedicated customer support centre.

"Strengthening these communication channels will help us to deliver a more efficient service for our customers.

“Historically, with a company of Northgate’s size, there is some separation between branches, customers and head office. I will be focusing on building synergy and quality customer care across the company as a whole.”

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