Fleet News

'Free-flow' toll introduction at Dartford Crossing delayed until November

The Highways Agency has announced planned technology to allow motorists to use the Dartford Crossing without having to stop at barriers and pay is to be delayed by up to four weeks.

Originally planned to be in place by October 28 2014, the system will now not be ready to use until late November.

Highways Agency project leader Nigel Gray said: “Dart Charge is a massive change for drivers using the Dartford Crossing and it’s only right that it is thoroughly tested before being introduced.

“We want to help drivers to be ready for the improvements we’re making at the Crossing. That’s why we are saying that Dart Charge will start during late November.  We can reassure drivers that we’ll give them plenty of notice before the changes are introduced. They will have considerable time to sign up for a pre-pay account, which for most will be the easiest and cheapest way to pay the charge – with discounts of up to a third on every crossing.”

Malcolm Bingham, FTA’s head of road network management policy said: “This is disappointing news that the free-flow tolling at Dartford is now to be delayed – the costs of this hold-up are unacceptable to the freight industry. FTA has been asking for a long time for this system to be introduced as this is the appropriate way forward in order to reduce a good deal of administration costs for the freight industry in dealing with tolls, charges and queues at the crossing.”

The full benefits of the scheme will be delivered by the end of April 2015, when all changes to the road layout will be completed.

The website, systems and infrastructure needed to operate these new arrangements have been installed and are currently being tested to ensure that they operate reliably and are easy to use.

The timetable will ensure that drivers have enough notice to prepare for the changes and that the system is fully tested before it is introduced.

FTA has previously expressed support of the free-flow system, saying that ‘it would be good news for the freight industry’ within its response to the Department for Transport consultation on the proposals to revise the road charging regime.  On behalf of its members, the Association stated that freight operators have always maintained that the toll plazas themselves cause the majority of the congestion at the crossing. 

Leave a comment for your chance to win £20 of John Lewis vouchers.

Every issue of Fleet News the editor picks his favourite comment from the past two weeks – get involved for your chance to appear in print and win!

Login to comment


  • Melvyn Day Tinys Taxis Ltd Hitchin - 22/09/2014 13:47

    Every little bit helps, HOPE we will be able to use existing London Congestion Charging accounts to pay automatically but somehow doubt it.

  • Darren - 22/09/2014 14:34

    What is disapointing is that the tolls were supposed to have been scrapped in 2003, but by the government changing the name from a toll to a charge, we just keep on paying!

  • David Pimblett - 05/11/2014 14:10

    used the Dartford crossing last night returning from 2 months on the continent - I did not have any change because I was expecting the new system to be up and running : this caused me quite a delay . What a load of plonkers for not being able to deliver a system on time .

  • Chriss - 11/11/2014 16:32

    Perhaps the government can now use the money (around 136 million a year if you believe their figures) to fund things like the air ambulance instead of the public having to pay for that as well.

Compare costs of your company cars

Looking to acquire new vehicles? Check how much they'll cost to run with our Car Running Cost calculator.

What is your BIK car tax liability?

The Fleet News car tax calculator lets you work out tax costs for both employer and employee