Fleet News

RAC Business strikes new five-year deal with SHB Hire

RAC Business has secured a new five-year contract with SHB Hire.

The deal to provide breakdown and European breakdown cover for SHB Hire will see RAC potentially coming to the assistance of more than 13,500 vehicles ranging from standard B2B hire cars, to golf buggies, all-terrain vehicles, cranes and other specialist vehicles.

SHB Hire has evolved from its original foundations as a building company, which began hiring vehicles in 1968, to a UK-wide business with nearly 50 years’ experience.

The partnership will be managed by a team of experienced account managers and a dedicated contact team for customers providing a high level of service.

RAC’s new director of business services David Wallace said: “This is a very exciting win for our business services team and secures a partnership with one of the UK’s leading vehicle hire companies with a wide range of vehicle needs serving a range of businesses from construction to finance and distribution to leisure.

“The RAC has extensive experience in serving traditional motorists, B2B fleets and meeting the needs of a wide variety of business customers. We recognise how critical it is to business customers to keep their vehicle fleets on the road and to ensure that downtime is kept to an absolute minimum.

“Our industry experts have in-depth knowledge of the diverse range of trucks and construction vehicles, ancillary equipment and haulage in service today and so can provide a professional trusted service to meet the customer’s needs. This has led to a strong partnership that we believe will continue to grow and deliver major benefits to SHB Hire Ltd and to their customers.”

Nicky Simpson, commercial director at SHB Hire, said: “I looking forward to working with the RAC and I believe our customers will see the benefits in the relationship through quick response times and more repairs being carried out roadside. 

“A key theme to awarding this contract was having a ‘first time, right solution’ culture. We wanted to ensure the correct specialist attendance is provided resulting in minimal downtime for our customers, which I believe the RAC can deliver.”

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  • Chris Rann - 10/04/2015 12:19

    Are there two RAC's? Because that sounds nothing like the RAC I know. I have spoken to several Patrols about this and they either knew nothing about it or think it's a complete joke as they have know experience, training or knowledge of the equipment the're supposed to fix!

    • Simon Peevers - 10/04/2015 16:21

      For clarification, the RAC will be providing breakdown support for the vehicles leased out by SHB to its customers, which range from standard company cars to vans and trucks carrying specialist equipment such as cranes. To that extent this is no different to the breakdown cover we provide to any of our other customers. SHB has its own support teams that deal with any problems with the specialist equipment being transported by their vehicles, which is a different requirement. Simon Peevers, RAC Business.

  • Steve - 10/04/2015 21:03

    I'm a patrol and know NOTHING about it and nor do any of the other lads on this shift. The first we get to know about this stuff is when the job arrives in the cab! So yes, there must be two RACs, I wish I worked for the other one, perhaps their staff aren't treated like something on the end of your shoe.....

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