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Chevin Fleet Solutions targets customer service improvement

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Chevin Fleet Solutions is aiming to beat the 93% satisfaction rating achieved in its own customer survey last year as it prepares to carry out its 2015 research.

Managing director Ashley Sowerby said the company had adopted a stated aim of becoming recognised as offering the best customer experience in the fleet software sector.

He added: “The 93% we recorded last year was the best score we have ever achieved as a company but we have spent the last 12 months working hard at creating an even better customer experience in key areas.

“So we have been investing heavily in people and processes in aftercare, product support, sales support, training and more.

"We believe that we are now delivering better results than ever.

“Our view is that the customer experience is becoming, more and more, the main differentiator in the fleet software market.”

The results of Chevin’s 2015 customer satisfaction survey are expected to become available during September.

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