Fleet News

Jaama strengthens customer support team with two appointments

Kieran Telford (left) and Jim Springthorpe, Jaama support analysts

Asset and driver management software specialist Jaama has strengthened its customer support team with the recruitment of two additional support analysts.

Jim Springthorpe and Kieran Telford have joined the team, which is responsible for maintaining communications with clients and helping fleets, vehicle leasing and rental organisations and plant and tool hire firms maximise their use of the company’s Key2 management system.

Prior to joining Jaama, Springthorpe spent two years as a customer service team leader at the Construction Industry Training Board and five years at courier and parcel deliverer TNT progressing through the ranks to ultimately manage at team of up to 15 people.

Telford completed a number of customer service courses and progressed his career at The Belfry Hotel and Resort delivering business functions, in shop management and ultimately moving into insurance and accident management within the NHS.

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