Fleet News

Fuel card provider fuelGenie scores top marks in customer satisfaction survey


Supermarket fuel card provider fuelGenie has recorded a rise in customer satisfaction with 95% of its customers saying that the service they receive is good or excellent.

A recent survey carried out by the company also showed that fuelGenie had achieved a net promoter score (NPS) of 70.6.

The company is using the feedback to understand where and how it can improve its operation and develop its proposition in the long term.

Robert Pieczka, managing director of fuelGenie, said: “We are extremely delighted with the results of the customer survey, to get such recognition for our service is particularly pleasing. To achieve this NPS score is further proof of the hard work the team at fuelGenie are undertaking to put the needs of our customers first. We continue to work in partnership with our customers to provide the very best levels of service support and to ensure long term customer loyalty.”

The NPS methodology asks the key question, "How likely are you to recommend fuelGenie to a friend or colleague?" The response options will range from zero for "not at all likely" to 10 for "extremely likely." Scores selected as a nine or 10 are considered promoters, and scores from zero to six are considered detractors.

The result is calculated by subtracting the proportion of detractors from the proportion of promoters which equals the Net Promoter Score.

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