Lex Autolease has become the first vehicle leasing business to achieve the BSI (British Standards Institution) Kitemark for customer service.
Suzuki GB has been named as the leading car brand for customer satisfaction, by the Institute of Customer Service.
Inchcape Fleet Solutions has announced that it has achieved the ServiceMark accreditation from the Institute of Customer Service with distinction.
Alphabet received a "huge boost" following its Customer Service Team and Customer Service Individual awards win at this year’s FN50 Dinner.
Supermarket fuel card provider fuelGenie has recorded a rise in customer satisfaction with 95% of its customers saying that the service they receive is good or excellent.
A study by Venson Automotive Solutions has shown 57% of people phoning an automated customer service line wait on average for between 10 to 15 minutes before the call is answered.
Clarity of communication needs to be at the forefront if you want a solid long-term relationship with suppliers, finds John Maslen
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