Fleet News

Alphabet’s FN50 customer service double-win is ‘huge boost’

FN50 Alphabet customer service award

Alphabet received a "huge boost" following its Customer Service Team and Customer Service Individual awards win at this year’s FN50 Dinner.

The awards recognise the outstanding contributions from employees of the UK’s top 50 leasing companies, who have gone above and beyond.

In the ‘team’ category, Alphabet were winners for a second year in a row as the Alphabet Service Management Team were winners for their highly-regarded proactive and reactive approach to delivering service improvements.

Alphabet’s general manager for customer relationship management, Deborah Jenkins, said: “The success of the team is down to the individuals involved; each is passionate about customer service and improving the customer journey. They are ‘the voice of the customer’ within Alphabet.

“Their focus is proactive, continuous service improvement and this is what sets this team apart. They are always looking at how we can make things easier, quicker and simpler for our customers - even where we already have highly-satisfied service levels. In this industry, service innovation is king and that is what the Service Management team are delivering.”

The ‘individual’ category saw corporate sales executive Simon Carter rewarded for his commitment and dedication to finding new ways to help customers and his customer feedback.

“Simon Carter, one of our corporate sales executives will be a popular winner of this award with both colleagues and our customers,” said Jenkins

“Everyone who comes into contact with Simon is bowled over by his commitment to customers and continual search for new ways and tools to help Fleet Managers and drivers.

“He invests huge time with customers which combined with his dedication and pride in his work epitomises the great service we offer. Simon truly keeps the customer at the heart of everything he does and is always prepared to go the extra mile.”

This recognition follows up the success of Alphabet’s Customer First Contact team in the 2016 FN50 Customer Service Awards.

Jenkins said: “These FN50 Customer Service awards are a huge boost not only for the team and the individuals involved, but also the wider Alphabet team at Farnborough and around the UK.

“These respected awards recognise the huge strides made within Alphabet’s UK business over the past 18 months in terms of focus on the customer and quality of service.

“It’s great to see that the investment in our people and our commitment to them is not just being felt by our customers but is also being recognised within the industry as a centre of excellence.”


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